Press release: SentioCX announces the launch of SentioManager v2

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Current state / Challenges

  • Queue-based queuing​

    Not aligned to priority and need​

  • Queues get full, Overflow​

    Reactive approach to match agents with demand​

  • Agent skills match (Over the wall)​

    One-dimensional and rigid skills- based routing​

  • Best agents = highest workload ​

    Risk of burnout and disengagement for top talent​

  • Proliferation of queues​

    More queues create management complexity​

  • Enabling Dynamic Triage​

    Prioritization based on impact and value​

  • Business Impact Prioritization​

    Continuous engagement and triaging ​

  • Fine grained pairing​

    Matches Intent optimal agent profile​ to optimize first-time resolution​

  • Protect top performers​

    Balances workloads to sustain performance​

  • Supervisor CoPilot​

    AI-driven self-regulation reduces the need​ for intervention​

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Curious about
how it works?

Seamlessly Balancing ​Digital Self-Service with ​Human Assistance exactly ​when needed

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Delighting
Customers

Using data for a personalized, predictive and proactive customer experience based on intent, sentiment and business impact.

Harmonizing Automation And Human Interaction

Using data for a personalized, predictive and proactive customer experience based on intent, sentiment and business impact.

About SentioCX

SentioCX restores trust in digital customer journeys by orchestrating seamless access to the right human expertise, exactly when it matters most, even during peak traffic.

Contact

For more information, please do not hesitate to contact us:

SentioCX B.V.
Barbara Strozzilaan 101
1083 HN Amsterdam
The Netherlands
info@sentiocx.com
+31655884733

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