Editions
ExpertLoop™ ships as native editions per platform. Each edition layers the same routing engine onto the infrastructure you already run.
Available now
A native layer for Service Cloud and/or Agentforce Contact Center: expert matching, business-impact prioritization, active SLA management, traffic shaping. Omni-Channel executes its decisions — built on the intents, skills, and proficiency levels you already maintain, nothing replaced, nothing duplicated. Installed from the AppExchange or AgentExchange, run by your own team.
Available now
The core ExpertLoop™ engine embeds in the stack you already run, via API and MCP. Fintechs, agentic banks, and insurers are increasingly building their own agentic AI, workflow, and agent workspace layers. ExpertLoop™ handles the last mile: the disputed claim, the vulnerable customer, the suspected fraud, the complaint. The right expert, at the right priority, at the right moment.
