Where AI Agents and Human Experts Perform in harmony
SentioCX orchestrates conversations between AI agents and human experts to optimize impact, even during peak demand
Self-service resolution remains a challenge for customer service...
of customer service interactions are not fully resolved through self-service…
...while 60% struggle to reach the
right person when it matters most
Human escalations are slow, costly, and frustrating
long & unpredictable wait time
35% of customers go around in circles without resolution
AI agents and chatbots handle too much or not enough
SentioCX orchestrates flawless, real-time transitions from AI to Human Agents - optimizing self-service while driving value and impact
See SentioCX in action
Request a demo and see how SentioCX can help you to restore trust in digital customer experiences by connecting the right expert at the right time when it matters.
Unlock self-service stalemates
by starting with the intent
Optimize first-time resolution by more than 60% through Intent-level pairing
Traditional systems lack the fine-grained matching of multiple intents with multiple agent attributes. SentioCX bridges this gap by identifying and predicting the right expert to bring into the conversation.
Optimize business impact through continuous Triaging
Turn AI-driven data into action by continuously prioritizing interactions based on churn risk, fraud alerts, compliance triggers, and other critical signals — enabling proactive and continuous, real-time triaging.
Drive impact while reducing supervisor intervention with 76% through SentioCX AI Supervisor Agent
Automatically adjusts priorities and routing, ensuring proactive triaging and optimal resource allocation.
Harmonizing Automation and human support
Seamlessly Balancing Digital Self-Service with Human Assistance exactly when needed
Delighting
Customers
Deliver seamless, first-time resolution by intelligently pairing customers with the right expert at the right moment while eliminating friction in the customer journey
Improving agent well-being and retention
76% of all customer service agents have experienced symptoms of burn-out.
Matching customers with the right agent for success, reducing wait times, balancing workloads, and preventing burnout
We are passionate about helping companies and customers with impactful customer service
Our Strategic
Technology Partner Ecosystem
Seamlessly integrated with our technology partners to deliver best-in-class orchestration between AI agents and human support while eliminating duplicate administration.
