ExpertLoop™
The flagship: a decisioning layer that scores every handoff for business impact, matches the authorized expert, re-ranks as conditions change — and acts on it.
Explore the productSentioCX ExpertLoop™
The right expert at the right moment for the cases that matter most
When your AI agent needs to bring in a human, ExpertLoop™ decides which expert, exactly when and why — even during peak demand. Intent-based routing, continuous business-impact prioritization, and active SLA management, layered on the platform you already run.
- Salesforce Partner
- Available on AppExchange
- US patent 11,658,886
- Made in the EU
Every percentage point of automation changes the work that remains.
Most decisions become autonomous. Predictable workflows are increasingly handled by AI. What reaches a human is no longer the average case; it is the exception.
- Trust
- Empathy
- Complexity
- Exception
- Compliance
Scarce expertise is the new constraint
As automation scales, the remaining work concentrates on fewer experts. Talent shortage is a leading business risk. This expertise must be protected and deployed precisely; never sequenced behind queues.
Our mission
The last mile of AI isn’t escalation. We build technology for effortless, value-driven handoffs, elevating customer and human expert alike.
+60%
first-time resolution through intent-level pairing
−76%
supervisor intervention, while driving business impact
100%
configuration, not code — run by your own admins
What we do
ExpertLoop™ is the human access and routing layer for AI agents
It sits inside Salesforce or your contact center platform and governs the moment AI hands a customer to a human — scoring every handoff for business impact, matching the authorized expert, and protecting your SLAs. The last mile of AI, run as infrastructure.
What it solves
Decisions frozen at entry, customer value invisible to routing, SLAs that measure instead of steer — seven structural challenges, answered one by one.
See the solutionsHuman access for AI agents
A governed path from AI to the right human: the expert search runs in parallel while the AI keeps serving, and the expert joins with full context.
AI agent infrastructureA routing engine for the AI era
As AI absorbs the routine, what remains is high-stakes and lands on scarce experts. The engine is built for exactly that operating point.
Inside the engineExpertLoop™ for Salesforce
Native on Agentforce Contact Center: installed from the AppExchange, run by your own admins — configuration, not code.
Salesforce editionBuilt to integrate
The Seamless Handoff API connects any platform or AI agent — advisory or full control, integrate when you choose.
Developers hubSee ExpertLoop™ on Salesforce or in your own environment
Install from the AppExchange and run it with configuration, not code. Or see how ExpertLoop™ runs on your existing technology stack.