Who is SentioCX
Founded in August 2021, SentioCX was created to solve a growing challenge in digital self-service: reducing friction in bot interactions, eliminating frustrating wait times, and ensuring customers reach the right expert at the right time.
As we’ve entered 2025, AI and customer experience are evolving rapidly. AI agents are transforming self-service, but the real breakthrough lies in enabling seamless collaboration between AI and human experts — making every transition intelligent, timely, and impactful. That’s the core mission of SentioCX. We specialize in intent-level pairing, continuous triaging, and smart orchestration to ensure that when human intervention is required or desired, it happens with precision and context. Whether embedded in platforms like Salesforce, Genesys, or Zendesk, SentioCX helps organizations strike the right balance between automation and expert engagement.
At SentioCX, we believe the last mile of AI isn’t just escalation - it’s about designing effortless, value-driven handoffs that elevate both customer and employee experiences. We are driven to build the most advanced orchestration capabilities in the industry — and we’re just getting started.
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We live by the following values:
- Relentlessly customer focused
- Relevance and value for our customers and their respective customers & users
- Products & Services are rigorously driven to meet the highest quality standards
- Humble
- Ease of doing business
