Replacing the old paradigm with a value-oriented approach by bringing the right Human Expert into the conversation or process at exactly the right moment when it matters most.
SentioCX orchestrates seamless collaboration between AI agents and human experts. Unlike traditional systems that push escalated conversations into queues, SentioCX applies a value-driven approach, aligning business impact with intelligent orchestration. By leveraging real-time intents and signals, SentioCX continuously triages conversations requiring human assistance and pairs them with the right experts to ensure first-contact resolution.
We don’t simply route conversations based on First-In-First-Out queuing. Our patented, AI-powered engine continuously evaluates customer intent, sentiment, and context to intelligently pair each interaction with the best available human expert – in real time. Through intent-level pairing and continuous triaging, we ensure every conversation is prioritized and routed based on value, urgency, and agent-match – not just queue order.
SentioCX enables AI-to-human collaboration that actually works – by inserting the right agent into the conversation at the right time based on real-time intent, customer context, and business impact.
SentioCX restores trust in digital customer journeys by orchestrating seamless access to the right human expertise, exactly when it matters most, even during peak traffic.
For more information, please do not hesitate to contact us:
SentioCX B.V.
Barbara Strozzilaan 101
1083 HN Amsterdam
The Netherlands
info@sentiocx.com
+31655884733