The Solution
The orchestration and prioritization engine that makes AI–human collaboration intelligent, compliant, and business-critical, even during peak demand
We ensure seamless transitions to human experts exactly when it matters most — by predicting expert availability, applying intent-level pairing, and continuously triaging interactions to optimize self-service and human collaboration. Even during peak traffic, SentioCX dynamically prioritizes high-impact interactions and is able to intelligently hold lower-priority intents in automation to protect service levels.
The result: measurable improvements in customer experience, reduced churn, faster resolution, and higher agent productivity.
No more escalations being pushed into queues
Replacing the old paradigm with a value-oriented approach by bringing the right Human Expert into the conversation or process at exactly the right moment when it matters most.
Intent-driven orchestration of conversations across AI and experts
SentioCX orchestrates seamless collaboration between AI agents and human experts. Unlike traditional systems that push escalated conversations into queues, SentioCX applies a value-driven approach, aligning business impact with intelligent orchestration. By leveraging real-time intents and signals, SentioCX continuously triages conversations requiring human assistance and pairs them with the right experts to ensure first-contact resolution.
The best match
We don’t simply route conversations based on First-In-First-Out queuing. Our patented, AI-powered engine continuously evaluates customer intent, sentiment, and context to intelligently pair each interaction with the best available human expert – in real time. Through intent-level pairing and continuous triaging, we ensure every conversation is prioritized and routed based on value, urgency, and agent-match – not just queue order.
How does it work?
SentioCX enables AI-to-human collaboration that actually works – by inserting the right agent into the conversation at the right time based on real-time intent, customer context, and business impact.
