Who is it for?
Customers can use the powerful Conversational Orchestration capabilities from SentioCX to create a perfect symbiosis between the bot, conversational AI, agents and knowledge workers. There are four different use-cases:
Companies that have bots and need Conversation Orchestration
Increase customer satisfaction and agent retention while using bots and associated savings
Companies that have implemented bots and conversational AI technology, in their search for operational efficiency, can now also deliver a frictionless customer experience and satisfied agents.
Companies that are hesitant about bots
Ensure savings and an optimal customer experience, by adding frictionless, intelligent routing
Companies who are hesitant to introduce a ‘bot’ for customer experience reasons can do so with the knowledge that live agents can be made available instantly and more productively.
Replacement for IVR
Better match agents and knowledge workers with incoming conversations for quicker customer resolution.
Companies who want to have an alternative for Interactive Voice Response and wish to avoid the numerous choices customers must go through to get to the right person, can now use a bot/conversational AI combined with SentioCX’s intent-based intelligent routing to better match agents and knowledge workers with incoming conversations for quicker customer resolution.
