See ExpertLoop in action with Dialogflow
ExpertLoop enhances Google Dialogflow ES and CX — by introducing intelligent, pro-active Expert-in-the-Loop orchestration
When a Dialogflow agent detects complexity, urgency, or a high-value intent, ExpertLoop dynamically triages the interaction in real time and pairs the interaction with the right human expert — ensuring customers never get trapped in escalation loops.
Whether you’re building basic conversational flows with Dialogflow ES or enterprise-grade experiences with Dialogflow CX, ExpertLoop unlocks true end-to-end resolution by combining AI automation with human expertise at the exact right moment.
See ExpertLoop in action with Dialogflow
Curious about
how it works?
Seamlessly Balancing Digital Self-Service with Human Assistance exactly when needed
Delighting
Customers
Using data for a personalized, predictive and proactive customer experience based on intent, sentiment and business impact.
Harmonizing Automation And Human Interaction
Using data for a personalized, predictive and proactive customer experience based on intent, sentiment and business impact.