News: SentioReflections

With these series of blog posts, our goal is to share insights, lessons learned, industry best practices and a vision on how to give customers a great experience while using Conversational AI in combination with conversation orchestration. Ultimately the goal is to create real connections by making technology not only feel more human, but above all to understand when to hand-off a conversation from a bot to a live agent or knowledge worker to avoid customer frustration and looming dissatisfaction, but also to detect sales opportunities and pro-actively hand-off the conversation.